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Unit 1: Communication in a Virtual Company
Send via e-mail
Required Reading: Lannon, Chapters 1 - 3; plus online readings
Required Writing: An e-mail memo
Discussion Board Participation
Grammar Exercises (optional -- unless specifically directed by professor)
Details for the required writing: Please write an e-mail message to the company that owns the defective vending machines located in your office's breakroom. Be sure to provide specific examples and support for your case. Be careful with grammar and syntax.
Keep your audience in mind when writing. Below is a checklist to help you identify primary and secondary audiences, as well as their expectations, reasons for wanting to read your document, and probable attitudes.
Audience Analysis:
Primary Audience
Secondary Audience
Relationship
Motivation and reasons for reading the document
Intended Use of Information
Prior knowledge about topic
Additional information needed
Probable attitudes
Online Readings:
How to Write an Effective Letter of Complaint
Complaint Letters that Get Results
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